334bd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1.1 This Privacy Policy ("Policy") is issued by 334bd ("334bd", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "the User") who access or use the 334bd online casino and sports betting platform, including all associated web pages, services, mobile-optimised interfaces, and customer support channels available at https://334bd.io.

1.2 334bd is committed to handling your personal data with care, transparency, and in a manner consistent with internationally recognised data protection principles. This Policy explains your rights and our obligations in clear, accessible terms without obscuring material information in unnecessarily complex legal language.

1.3 By registering an account on the 334bd platform, depositing funds, placing bets, or otherwise using any part of the 334bd service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.4 This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of a conflict between this Policy and any other document, this Policy shall prevail with respect to the handling of personal data.

2.1 For the purposes of this Policy, 334bd acts as the data controller in respect of all personal data collected from users of the 334bd platform. As data controller, 334bd determines the purposes and means by which personal data is processed.

2.2 334bd operates as an internationally licensed offshore gaming platform. Correspondence related to data protection enquiries, including requests to exercise your data rights, should be directed exclusively to our support team at the contact details provided in Section 15 of this Policy.

3.1 334bd collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include the following:

3.2 334bd does not collect or store full payment card numbers, full mobile wallet PINs, or full national identification numbers beyond what is strictly necessary for legally mandated anti-money laundering compliance purposes. Sensitive financial credentials are handled exclusively through encrypted, tokenised payment processing channels.

3.3 Where 334bd requests optional information (such as communication preferences or voluntary responsible gaming questionnaire responses), the voluntary nature of the request will be clearly indicated. Declining to provide optional information will not affect your ability to use the core platform services.

4.1 334bd collects personal data through the following channels and mechanisms:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or voluntarily submitting a responsible gaming request.
• Automated technical collection: Data collected automatically when you access the platform, including IP address, device fingerprint, browser characteristics, and usage behaviour, collected via server logs, cookies, and similar tracking technologies.
• Payment processing: Transaction reference data received from mobile payment providers (bKash, Nagad, Rocket, Upay) when a deposit or withdrawal instruction is confirmed. 334bd receives only confirmation data; it does not have access to your mobile banking PIN or full wallet credentials.
• Third-party game providers: Aggregated game session data received from certified game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) relating to bets placed, outcomes, and session duration within their game environments hosted on the 334bd platform.
• Identity verification partners: Where 334bd uses a third-party KYC (Know Your Customer) verification service to validate identity documents, the verification outcome (pass/fail) and supporting reference data may be shared with 334bd by that partner.

4.2 334bd does not purchase personal data lists from data brokers or third-party marketing companies. We do not receive or use data obtained from social media platforms about your activities outside of the 334bd platform.

5.1 334bd uses your personal data for the following purposes:

• Account creation and management: To register your player account, verify your identity and age, maintain your account settings, and facilitate your login and session management on the 334bd platform.
• Payment processing: To process deposit instructions, execute withdrawal requests, maintain accurate transaction records, and facilitate reconciliation with mobile payment providers including bKash, Nagad, Rocket, and Upay.
• Service delivery: To make available the full range of casino games, sports betting markets (including BPL, IPL, T20, ICC tournaments), live dealer games, and any other features of the 334bd platform to which you have access as a registered user.
• Regulatory and legal compliance: To fulfil our anti-money laundering (AML) and Know Your Customer (KYC) obligations, including identity verification, transaction monitoring, and suspicious activity reporting where legally required.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion and deposit limit settings you have applied to your account, and to deliver responsible gaming communications where appropriate.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, cheating, collusion, and any other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and deliver effective support through our 24/7 support team.
• Platform improvement: To analyse aggregated usage data for the purpose of improving platform performance, user experience, game selection, and mobile-banking integration features relevant to our Bangladeshi user base.
• Direct communications: To send you account-related transactional notifications (deposit confirmations, withdrawal status updates, security alerts) and, where you have opted in, promotional communications about 334bd bonuses and offers.

5.2 334bd will not use your personal data for purposes materially different from those listed in clause 5.1 without first notifying you and, where required, obtaining your consent.

6.1 334bd processes your personal data on the following legal bases, consistent with internationally recognised data protection frameworks:

6.2 Where 334bd relies on consent as the legal basis for processing, you retain the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

7.1 334bd does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. Data sharing is limited to the circumstances described in this section.

7.2 334bd may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: Mobile wallet operators (bKash, Nagad, Rocket, Upay) receive only the minimum data necessary to process your specific transaction instruction. 334bd does not share your gaming history or account balance with payment providers.
• Game studio providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and others) receive session and wagering data generated within their respective game environments. This data is governed by those studios' own data processing agreements with 334bd and their certified RNG audit obligations.
• Identity verification partners: Where a third-party KYC service is used, identity document data submitted for verification is shared with that provider solely for the purpose of completing the verification check. Verification partners are contractually bound to process data only for that stated purpose.
• Regulatory and law enforcement authorities: 334bd will disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made without user consent where legally mandated.
• Professional advisors: Legal counsel, auditors, and accountants may have access to personal data to the extent strictly necessary for the provision of professional advice in connection with 334bd's business operations. Such advisors are bound by professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of 334bd's business or assets, user personal data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified of any such transfer and of any material changes to data processing arrangements.

7.3 All third-party data processors engaged by 334bd are required to enter into data processing agreements that mandate appropriate technical and organisational security measures and restrict the use of personal data to the specific purposes for which it was shared.

8.1 334bd uses cookies and similar tracking technologies (including local storage and session tokens) on the 334bd platform. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how users interact with the site.

8.2 The following categories of cookies are used on the 334bd platform:

• Strictly Necessary Cookies: Required for the platform to operate at all — including session authentication, security tokens, and load balancing. These cookies cannot be disabled without rendering the platform non-functional.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming configurations, and last-visited game categories to improve your platform experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the platform — including which pages are visited most frequently and where users encounter errors — to help us improve platform performance and usability.
• Security Cookies: Used to detect suspicious login activity, bot traffic, and fraudulent behaviour patterns. These are essential to maintaining the integrity of the platform and protecting your account.

8.3 334bd does not use third-party advertising or retargeting cookies. No cookie data from the 334bd platform is shared with external advertising networks.

8.4 You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to access your account and use core platform features. Instructions for managing cookies in commonly used browsers are available via the browser's official support documentation.

9.1 334bd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, and operational obligations.

9.2 The following general retention periods apply:

9.3 At the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 334bd's internal data destruction procedures. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for analytical and business intelligence purposes.

9.4 Where a legal hold or regulatory investigation is in progress, 334bd will retain relevant data beyond the standard retention periods described above until the matter is fully resolved and any mandatory preservation obligation is lifted.

10.1 334bd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and the 334bd platform is encrypted using Transport Layer Security (TLS) protocols. The padlock icon displayed in your browser confirms that your connection is encrypted.
• Password hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. 334bd staff cannot view your password in plain text at any time.
• Access controls: Access to personal data is restricted to 334bd personnel who require it to perform their specific job functions. All internal access is logged and subject to periodic review.
• Infrastructure security: 334bd's platform infrastructure is hosted on secured servers with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Session management: Authenticated sessions are time-limited and invalidated upon logout. Concurrent session detection alerts users to potential unauthorised access.

10.2 Notwithstanding these measures, no data transmission over the internet or method of electronic storage is entirely secure. While 334bd uses commercially reasonable efforts to protect your personal data, we cannot guarantee absolute security against all possible threats.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 334bd will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

11.1 Subject to applicable law and any overriding legal obligations (such as AML retention requirements), you hold the following rights with respect to the personal data 334bd holds about you:

• Right of Access: You may request a copy of the personal data 334bd holds about you, along with information about how it is processed. 334bd will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some account information directly via your account dashboard; for other corrections, contact [email protected].
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of personal data we hold about you. This right is subject to exceptions — for example, where retention is required for legal compliance (such as AML obligations). Where erasure is not possible in full, 334bd will explain which data must be retained and why.
• Right to Restrict Processing: In certain circumstances, you may request that 334bd restrict the processing of your personal data — for example, while the accuracy of data you have contested is under review.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where 334bd relies on legitimate interests as the legal basis. Where you object to processing for direct marketing purposes, 334bd will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11.2 To exercise any of the rights listed above, submit a written request to [email protected] with the subject line "Data Rights Request — [Right Type]". Please include sufficient information to verify your identity. 334bd will acknowledge your request within 5 business days and provide a substantive response within 30 days.

11.3 334bd will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied after notifying you in advance.

12.1 The 334bd platform is strictly restricted to individuals aged 21 years or older. 334bd does not knowingly collect, process, or retain personal data from any person under the age of 21.

12.2 If 334bd becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately and all associated personal data will be deleted as promptly as possible, subject only to any legally mandated retention obligations that may apply in exceptional circumstances.

12.3 If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on 334bd, please contact us immediately at [email protected] with the subject line "Underage Account — Urgent". We will investigate and take appropriate action as a priority.

13.1 As an internationally operating offshore gaming platform, 334bd may process and store personal data on servers located outside of Bangladesh. This means that your personal data may be transferred to and stored in countries that have different data protection laws from those applicable in Bangladesh.

13.2 Where such international transfers occur, 334bd ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. Such safeguards may include contractual data transfer agreements incorporating standard data protection clauses, or transfers to jurisdictions that maintain adequate data protection standards as assessed by recognised international frameworks.

13.3 Third-party game studios and payment infrastructure providers engaged by 334bd may also process data in their own jurisdictions. All such providers are required under their agreements with 334bd to maintain appropriate technical and organisational data protection measures.

14.1 334bd reserves the right to update or amend this Privacy Policy at any time. Any revised version will be published on the 334bd website at https://334bd.io/privacy-policy with an updated effective date displayed at the top of the document.

14.2 Where a proposed amendment is material — meaning it significantly changes the way we collect, use, or share your personal data — 334bd will use reasonable efforts to notify registered users via their registered contact details at least 14 days before the change takes effect. For minor editorial corrections or clarifications that do not alter the substantive meaning of any provision, updates may be made without prior notice.

14.3 Your continued use of the 334bd platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any updated provision, you should cease using the platform and may request account closure by contacting [email protected].

15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 334bd handles your personal data, please contact us using the details below:

15.2 All correspondence related to data protection must be submitted in writing via email to [email protected]. 334bd does not accept data protection requests submitted through live chat, social media, or any other channel. Written requests allow us to maintain a proper record of the request and our response for compliance purposes.

15.3 334bd is committed to resolving all data protection concerns promptly and fairly. If you are not satisfied with our response to your enquiry or complaint, you may wish to seek independent legal advice or contact a relevant data protection supervisory authority in your jurisdiction.